Staff | Horsfall House
 About Us – Staff
Margaret Greaves

Margaret Greaves – General Manager

Margaret is our General Manager. After qualifying at Guy’s Hospital, London she consolidated her clinical and management experience in the fields of medicine, surgery, oncology, palliative and end of life care, allowing her to progress to a number of Matron and Director of Nursing positions.

Margaret says she feels very fortunate to be the General Manager here at Horsfall House, not least because she meets so many special people every day.

Margaret’s statutory role is to ensure all the work at Horsfall House is carried out within the framework of prevailing health and social care legislation and the regulations of our professional bodies and that we are always respectful, positive, imaginative and compassionate.

Her responsibilities are to listen to, communicate with, inform, support and guide users of our services, their families and friends, staff, volunteers,professional colleagues, contractors and suppliers – our CQC report says she does it very well!

When not at work Margaret enjoys being with her family and she is also a keen gardener.

Barbara Parker

Barbara Parker – Administrator

Barbara has been Administrator at Horsfall House since 2005 following a similar role for a Children’s charity at a respite project for children with disabilities. She started her working life as a Secretary/Shorthand Typist in London, leaving when she had her family. Barbara has two daughters who are now pursuing careers of their own.

After a break of several years, during which she undertook training with British Red Cross, Barbara worked part time as a domiciliary care assistant and a volunteer First Aider before her husband’s business enabled a move to Gloucestershire from Hertfordshire in 1989. Barbara resumed office work as a receptionist/secretary at a GP surgery prior to her administrator roles.

Barbara says she feels very fortunate to have been given the opportunity to work at Horsfall House and very much enjoys working with friends and colleagues and getting to know our residents and their families.

Helen Smith

Helen Smith – Accounts

Helen deals with the accounts and finances for Horsfall House as well as running the payroll. She started in 1996 and is therefore one of our longest serving employees.

Helen is always available to speak to relatives and prospective residents needing advice about fees and how to apply for funding etc. This is a daunting time when admitting a loved one to full time care and many people are confused and quite often worried about the financial implications. Helen hopes to be able to put your mind at rest by having a chat and explaining the system. It’s worth mentioning not all homes have the same system regarding funding.

Helen’s office is right in the middle of the building looking out over the courtyard which has matured over the years and is looking really lovely now. Each year we have birds nesting and its Helen’s job to keep a watchful eye on them. As well as producing finance reports Helen also has to report on how the baby birds are doing!

Gary Brown

Gary Brown – Head Chef

Gary is our head chef here at Horsfall House and ensures all our food is delicious. He attended catering college and gained his City & Guilds qualification in 1982: this stood him in good stead for the many positions he has held in catering over the years. Gary keeps all his qualifications up to date and this includes his Level 3 Award in Supervising Food Safety in Catering.

Gary has worked at Horsfall House since 2008 and during this time has produced nutritious, home cooked meals taking into account all the individual dietary requirements of the residents, visitors and even the staff! Gary also provides a ‘meals on wheels’ service which is very successful judging by the many wonderful compliments he receives.

Gary is very proud that his kitchen retains a 5* food hygiene rating, the highest possible. As well as amazing food production Gary complies with the EU legislation on allergens, compiling food production and menu literature, ensuring that his in depth knowledge of allergens is documented.

In his spare time Gary is a keen golfer and can often be found on the golf course with our maintenance man, Bill.

Diane Moreton

Diane Moreton – Home Care Manager

Diane has been Home Care Manager at Horsfall House since 2006 and believes passionately that all service users should have their care tailored to their own individual needs and requirements, and that everyone visited has the opportunity to remain in their own homes for as long as they want.

Diane is a law graduate, an Institute of Healthcare Management accredited manager at executive level and holds the Registered Managers Award and Dementia Leader qualification. She has a keen interest in the wider world of care and represents Home Care services on the board of the Gloucestershire Care Providers Association.

Diane lives with her husband and rescue Staffie, Butch, has two grown up children and enjoys yoga and riding. She also finds time to chair a national charity for older vegetarians and vegans.

Cathy Jobling

Cathy Jobling – Day Centre Manager

Meet Cathy, who has been married to Steve since 1982. She has four children and two grandchildren.

Cathy is the Day Centre Manager and has worked at Horsfall House since 2002. Cathy currently holds an NVQ 4 in Management (from the Institute of Managers), NVQ 4 in Care Management and and is chair of the Health and Safety Committee and also delivers the in house Health and Safety and C.O.S.H.H. training.

When Cathy first arrived at Horsfall House she had very little care experience but with a lot of support and training she started a very happy career in care in the community as part of the Home Care Team. Within a couple of years she became a Team Leader for Home Care and then approximately 9 years ago became the Day Centre Manager. Cathy works with an exceptional team of carers, support staff and drivers and together they have worked hard to make Horsfall House Day Centre a friendly, safe and happy place to come to. Long may it continue!

Gillian Richmond

Gillian Richmond – General Nursing Unit Manager

Gillian trained as a registered nurse at The Royal Berkshire Hospital in Reading and qualified in 1976. She moved to Gloucestershire in 1986 and worked at a small nursing home in Nailsworth. In 1997 Gillian started working at Horsfall House as a staff nurse on the General nursing unit, becoming Deputy Manager in 1999 and Manager in 2000, a role she has enjoyed ever since.

Gillian holds an ILM Level 3 Award in First Line Management and has a special interest in Palliative and End of Life Care.

Gillian is married with four children and four grandchildren ranging in age from 6months to 3yrs. As well as enjoying time with her family Gillian also enjoys going on holiday to her house in Britanny.

Joanne Savory

Joanna Savory – Cotswold Unit Manager

Joanna has been the Manager of the Cotswold Unit for people with dementia, who also need nursing care, since 2009. With a varied background in both Mental Health and General Nursing and having qualifications in both, as well as a management award, Joanna is well trained for her role.

Joanna has worked in dementia care for nine years in total and recently successfully completed her Dementia Leadership Award; she now leads a team of Dementia Link Workers to deliver the best possible Dementia care to our residents.

Joanna really enjoys her job and finds new challenges every day, working with a highly skilled team of people she feels privileged to be allowed into our residents’ lives.

Joanna has 1 teenage son, and an exuberant border collie/Labrador, which requires a lot of walking. When not at work Joanna reads a lot, likes quizzes, and just relaxing in front of the TV. She also plans to take up golf as a new hobby.

Sue Robson – Activities Co-ordinator

When Sue left school she worked as a secretary and then trained as a nurse. Then she had her two beautiful children, James and Kate. She played with them, loved being a mum and did voluntary work at their schools.

She started work part-time as the co-ordinator of volunteers at Horsfall House in its early stages while her children were young and then completed a Social Training course and worked with people with challenging behaviour for a time but always continued to work in the care sector.

Sue returned to Horsfall House in 2011 as a bank carer with an interest in helping with activities and then took on her current role as activities co-ordinator. Sue says “I find my work so satisfying and feel proud to know the residents I work with”.

Her children have left home now, one an aspiring Chef and one a student vet. To fill the gap they left Sue has two dogs that run her ragged and destroy her house. Sue’s passion is horse riding, and if not out dog walking or at work she is to be found on the back her faithful friend and horse Jessica Rabbit.

Cate Charter – Night Sister

Cate trained as an RGNmany years ago in London. Her love of people, their life histories and personalities have always been of fascination. She has worked in many places including York General Hospital, Camphill Village Trust working with people with learning difficulties, a Homeopathic Clinic and as a General Practice nurse locally in Stroud.

Cate is happily married with five children. She has been able to combine her nursing with family commitments, having done night shifts for twenty years – starting here at Horsfall House in 2013. Cate has a particular interest in palliative care and says “night time can often be a period when a person can feel most vulnerable, isolated and afraid, when their own questions and worries come to the fore, there is an art to listening and an art to allowing and holding that space for a person, enabling them to feel safe and relax into sleep. The night shift can be a very rewarding shift”.

Outside of work Cate’s life is very busy; her home is often full with family, friends or foreign students, at these times her love of providing food, warmth and humour come in very handy! As for hobbies Cate plays the lyre, makes jewellery, enjoys art, knitting and reading. She is also beginning to enjoy gardening but admits she often misses the need to water until it is too late…

Chris Rice – Training Manager

Chris has worked at Horsfall House since 2004. She has been employed as a Registered Nurse and Deputy Unit Manager of the General Unit. Her current role is that of Training Co-ordinator; this involves arranging training to be delivered by specialist outside agencies, and delivering a variety of mandatory sessions herself.

Training is a role Chris loves, sharing her clinical expertise, and involving other team members to share their knowledge. She values equipping our team, with the skills they need, to deliver the best possible care, to everyone living at Horsfall House. Working with the people who live at Horsfall House, and everyone involved in their care, has helped Chris to develop an enhanced understanding of their needs. Through this she strives to make training events meaningful and relevant.

Chris is married with 2 wonderful daughters; she lives locally in Stroud with her family and 3 dogs.